Privacy Policy
Effective Date: September 8, 2026
Washing Spot (“Washing Spot,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit washingspotla.com, contact us, request or book an appointment, or use our services.
1. Information We Collect
We may collect information that you voluntarily provide to us through our website, contact forms, appointment forms, or other communications. This may include your name, email address, phone number, physical address, messages, appointment information, and information about your dog, such as its name, breed, age, weight, and requested services.
We may also automatically collect certain non-personally identifiable information when you visit our website, including your IP address, browser type, device information, referring website, pages visited, and the date and time of your visit. We may use cookies and similar technologies to operate and improve our website.
2. How We Use Your Information
Washing Spot may use the information we collect to:
- Respond to questions and customer requests
- Schedule and manage appointments
- Provide grooming, bathing, and self-wash services
- Send appointment confirmations, reminders, cancellations, rescheduling notices, and other service-related communications
- Provide customer support
- Improve our website, services, and customer experience
- Send promotional communications when you have separately opted in to receive them
- Maintain business and customer records
- Comply with applicable laws and protect our legal interests
We may also use aggregated or non-personally identifiable information to understand website usage and improve our website.
3. How We Share Information
Washing Spot does not sell your personal information.
We may share personal information with trusted service providers that help us operate our business and provide services to our customers. These providers may include website and hosting providers, CRM and appointment scheduling providers, email and SMS communication providers, technology providers, payment processors when applicable, customer support providers, and other contractors providing services on our behalf.
These providers may access information only as reasonably necessary to perform services for Washing Spot and are expected to protect the information appropriately.
We may also disclose information when required or permitted by law, including in response to a subpoena, court order, lawful government request, or when reasonably necessary to protect our rights, customers, property, or legal interests.
If Washing Spot is involved in a merger, acquisition, sale of assets, reorganization, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
4. Mobile Information and SMS Communications
If you voluntarily opt in to receive text messages from Washing Spot, we may use your phone number to send the types of messages covered by your consent.
Depending on your selected consent, these messages may include appointment confirmations, reminders, appointment updates, cancellations, rescheduling information, customer service communications, special offers, discounts, promotions, and service updates.
Marketing SMS consent is separate from consent to receive non-marketing, appointment-related messages. Providing a phone number or submitting an appointment request does not by itself constitute consent to receive marketing text messages.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your consent to receive SMS messages is not required to purchase services or make an appointment.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP.
5. Cookies and Website Usage
We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, and improve website performance.
You may adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.
6. Links to Other Websites
Our website may contain links to third-party websites. Those websites have their own privacy policies and practices. Washing Spot does not control or take responsibility for the privacy practices, content, or security of third-party websites.
7. Security
We use commercially reasonable security measures designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no electronic storage or transmission method can be guaranteed to be completely secure.
8. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that personal information from a child under 13 has been provided to us without appropriate consent, we will take reasonable steps to delete it.
9. California Privacy Rights
California residents may have rights regarding their personal information under applicable California privacy laws, including rights to request access to, correction of, or deletion of certain personal information.
California residents may also request information regarding certain disclosures of personal information for direct marketing purposes where applicable.
To make a privacy-related request, please contact us using the information below. We may request information necessary to verify your identity before completing a request.
10. California “Do Not Track” Disclosure
Our website does not knowingly track your online activity across unrelated websites, and we do not knowingly permit third parties to conduct cross-site tracking through our website.
Our website does not respond to browser “Do Not Track” signals.
11. Information Stored in the United States
Our website and services are operated from the United States. Personal information may be stored and processed in the United States, where privacy and data-protection laws may differ from those in other jurisdictions.
12. Information Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and protect our legitimate business interests.
13. Your Choices
You may contact us to ask questions about your personal information, request correction or deletion where applicable, or withdraw consent for marketing communications.
You may also opt out of SMS messages by replying STOP to a Washing Spot text message. Withdrawing marketing consent does not necessarily stop necessary service-related communications, such as appointment confirmations or updates.
14. Changes to This Privacy Policy
Washing Spot may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised Effective Date.
15. Contact Us
If you have questions or concerns about this Privacy Policy or how Washing Spot handles your information, please contact us:
Washing Spot
2620 Sunset Blvd.
Los Angeles, CA 90026
Phone: (213) 375-7119
Email: info@washingspotla.com